Beyond Formality: Informal Communication in Health Practices

CSCW 2013 Workshop Activities and Guidelines

09:00 - 09:20: Introductions and workshop overview

09:20 - 09:50: Keynote speaker #1: Madhu Reddy

09:50 - 10:30: Paper presentations followed by discussants’ commentaries. Each paper presentation will include:

i. Author’s lightning talk (3 min)

ii. Discussion guided by primary and secondary discussants (4 min)

Paper presentations (Part 1):

[author / paper title] Primary discussant / Secondary discussant

1. [Elizabeth Eikey / Emotion as a Type of Informal Communication in Healthcare] Robert Ferguson / Kristina Groth

2. [Kristina Groth / Informal Communication in Highly Specialized Surgical Care] Bridget Kane / Soyoung Lee

3. [Karyn Moffatt / Formal and Informal Messages - Early Reflections on How Context and Content Influence ICT Use at the End-Of-Life] Alison Murphy / Sun Young Park

4. [Alison Murphy / Identifying Info Errors in Healthcare by Studying Informal Communication] Sun Young Park / Derek Reilly

5. [Sun Young Park / Studying the Use of Informal Artifacts that Support ED Residents' Work to Inform EMR Design] Derek Reilly / Jamie Snyder

10:30 - 11:00: Coffee break

11:00 - 12:00: Paper presentations followed by discussants’ commentaries (cont’d)

Paper presentations (Part 2):

[author / paper title] Primary discussant / Secondary discussant

6. [Jamie Snyder / The Picture of Health - Visual Representation as Communicative Practice in Healthcare Settings] Wayne Zachary / Zhan Zhang

7. [Wayne Zachary / Communications About Patients and Care Coordination in the Clinical Social Network] Zhan Zhang / Elizabeth Eikey

8. [Zhan Zhang / An Analysis of Pre-Hospital Communication in Emergency Care ] Elizabeth Eikey / Robert Ferguson

9. [Robert Ferguson / Using the Information Senses Framework to Think About Patient-Centered Biomedical Recordkeeping] Kristina Groth / Bridget Kane

10. [Bridget Kane / Informality and Teamwork] Soyoung Lee / Myriam Lewkowicz

11. [Soyoung Lee / The Roles and Impacts of Informal Communication on ED Patient Care ] Myriam Lewkowicz / Karyn Moffatt

12. [Derek Reilly / Document-Centric Mixed Reality and Informal Communication in a Brazilian Neurological Institution] Jamie Snyder / Wayne Zachary

13. [Myriam Lewkowicz / Assisting Collective Practices in a Healcare Network] Karyn Moffatt / Alison Murphy

12:00 - 13:30 Lunch break

13:30 - 14:30: Keynote speaker #2: Yan Xiao

14:30 - 15:30: Group activity #1

15:30 - 16:00: Coffee break

16:00 - 17:00: Group activity #2

17:00 - 17:30: Wrap-up

18:30: Dinner (optional for participants)

Paper presentations guidelines:

Paper presentations will take place in the morning. Each paper presentation will include a 3-minute lightning talk by the author(s), followed by a 4-minute discussion guided by two designated discussants as shown above.

Authors’ presentations (3 minutes)

Author(s) of the accepted papers should prepare a 3 minute short (“lightning”) talk to introduce their research and discuss implications for informal communication in healthcare. We recommend light-weighted talk format with minimal (if any) use of slides, and encourage participants to follow up with interested authors during breaks. Below are some guidelines for the authors’ presentations.

1. Briefly present the goals, motivation, and research questions of the study

2. Present findings and implications for informal work practices

3. Use up to three slides during the presentation (e.g., a slide per minute or one slide showing the takeaway messages during the entire presentation).

Discussants’ commentaries (4 minutes)

We invite workshop participants to serve as discussants for the accepted papers. Each participant will discuss two papers: one as the primary discussant, and the other as the secondary discussant. CSCW discussants are expected to read the assigned papers thoroughly, prepare a brief commentary for each paper, and guide discussion with the other workshop participants.

Discussants’ commentaries should benefit both the authors and the other workshop participants. The authors will receive thoughtful feedback from peer-researchers who have read the paper, including comments on how to improve the paper in case they plan to extend their workshop paper into a formal publication. We hope this format will engage all the workshop participants to actively participate in the discussion and inspire new and constructive ideas and thoughts on the workshop topic.

Below are some additional guidelines for preparing discussants’ commentaries:

1. Read the paper thoroughly.

2. As you read the paper, think about:

a. contributions to the workshop theme

b. strengths and weaknesses of the research

c. open questions and remaining issues

3. The primary discussant will guide the discussion, while the secondary discussant will facilitate the process by raising additional questions or comments during the discussion.