Beyond Formality: Informal Communication in Health Practices


Yunan Chen

is an Assistant Professor in the Department of Informatics, University of California Irvine. She has conducted various research projects in examining the use of EMR systems in clinical settings, as well as studying the information behaviors about chronic patients at home settings. Her current work investigates the use of a PHR system in mediating patient-provider interactions that occur across clinical and non-clinical settings.

Charlotte Tang

is an Assistant Professor in the Department of Computer Science, Engineering and Physics at the University of Michigan-Flint. She has wide research interests that focus on Human-Computer Interaction, Computer-Supported Cooperative Work, Health Informatics, and Universal Usability. Her research interests include investigating technology support for communication in clinical settings, collaborative use of EMR, patients’ transition from hospitals to primary care, and the design of home health technologies.

Xiaomu Zhou

is an Assistant Professor in the School of Communication and Information, Rutgers University, New Brunswick, NJ. Through extensive field studies, she has examined clinical documentation practice (prior and after EMR and CPOE adoption) with a special focus on how clinicians handle patients’ psychosocial information. Her current research extends to understanding how patients communicate with clinicians through a patient portal system and exploring how information systems can be better designed to support this communication process.

Aleksandra Sarcevic

is an Assistant Professor at the College of Information Science and Technology at Drexel University, Philadelphia, PA. She has conducted a series of field studies at several emergency departments and Level 1 trauma centers to examine collaborative work of trauma resuscitation teams as they treat severely injured patients. Through the analysis of communication, collaboration, and decision making, Aleksandra aims to identify inefficiencies in the resuscitation process and opportunities for technology support.

Soyoung Lee

is a PhD student in the Department of Informatics, University of California Irvine. She has conducted a field study in an emergency department (ED) to investigate nurses’ communication in patient care team collaboration. Her current research examines various coordinating roles in ED patient care collaboration.