From Computer Assisted Instruction to Distance Learning
A. What was Ralph Gerard's Dream for UCI?
B. What really happened?
The good, and the not-so-good
C. What's happening now in The World and UCI?
D. What would a distance learning
version of 131 look like?
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Two things Feldman left out
A. Computer based toys as teaching devices
Lego, Intel-Mattel
B. Instructional material for young children
One thing Feldman underplayed
Distance learning for organizations
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Comparing Distance learning
and e-mail
e-mail was an unexpected consequence
of establishing networks and a rousing success
distance learning and CAI were expected to be
big winners in the computer business
(and that may still happen) but maybe not
in conventional educations institutions
(What is the future of
conventional educational
institutions?)
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Social Relations--Electronic Communication
I. "Toward an Ethics and Etiquette
for Electronic Mail"
Shapiro and Anderson, RAND 1985
II. "Computers, Networks, and Work"
Sproull and Kiesler
Scientific American, 1995
III. Some e-mail experiences
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I. "Toward an Ethics and Etiquette
for Electronic Mail"
Shapiro and Anderson, RAND 1985
A. Is E-Mail different
than other forms of communication?
1. Some general considerations
Probably not that much different from
real letters and memos
i.e., no visual cues, no interruptions
Clearly different from face-to-face
e.g., JF's bank experience in Jerusalem
Compare to telephone conversation
--can interrupt, tone of voice
2. Speed
How long to make a connection?
Is somebody expecting your message?
Transmission speed
Comparison media
letter mail, telephone, face-to-face
3. Permanence
e-mail has appearance of being temporary,
but it is really permanent
"Never say anything in an electronic message
that you wouldn't want
appearing and attributed to you
in tomorrow morning's front-page
headline in the New York Times."
4. Cost of distribution
Our comparison three:
getting a letter typed, stamp
travel cost
telephone call cost
5. Organization's ability to control the medium
Pretty good on e-mail, especially post-audit
Copies of letter to boss
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B. Sending
1. Keep messages simple
One subject
Few recipients
Identify yourself
2. Stick to the facts
Label opinions as such
Label emotions as such
3. Assume message will be on "front page..."
Don't insult or criticize
Don't send the message
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C. Receiving and Responding
1. Emotions
Count to 10
Look again
2. Opinions
Separate opinions from facts
so you can respond appropriately
3. Sender, consider the
Assume honest and competent
Maybe don't respond to some things
Courtesy to, e.g., you receive a message
not intended for you
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II. "Computers, Networks,
and Work"
Sproull and Kiesler
Scientific American, 1995
A. Network groups talked
more frankly, more equally
Why frankly? Other cases,
drug use, liquor consumption
Why equally?
Less inhibitions than in face-to-face
Some dangers in not knowing
who is on the other end of
the line
B. Network groups generated more ideas
no interruptions
open atmosphere
everybody getting into the act
C. Take longer to make a decision
consistent with other characteristics
D. More flaming
have to flame to be heard
nobody to hold you down
III. E-mail experiences
A. Grinter's talk on Lucent
Distributed organization
24 hour work day
acquisitions
low labor cost
B. JF's experiences
1. Healthcare Facilitator Advisory Board
Get some exchanges in face-to-face
Not much in e-mail
2. Survey of High-Option Annuitants
OP draft
Comments by JF and SM
How communicated to OP?
Result--survey
Result--action
3. Annuitants comments on bid process
Ask for comments
Bundle them up and ship them off
Did e-mail encourage this
strategy?
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Logistics
Changes in reading assignments
gender and communities for Monday
Quiz on Monday
JF office hours--cf e-mail and face-to-face
Problems with grade book
Go to discussion if only to make an appointment
Lunch on Wednesday
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More stuff
1. Power of images:
Communicating Science and Technology
Felice Frankel, MIT
10 Feb 00, 4:30 PM, Beckman Center
2. Check with your TA about points
on partial deliverables
3. Articles in LA Times and NY Times
Today--9 Feb 00
Productivity--would you believe 5%
Hackers shut down web sites
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Readings in C&C for
today, i.e. for quiz on Monday
Part V
pp 426-432 of Chap A
B & D