Performing the Cognitive Walkthrough - Pt. 2
The participants walk through (discuss) the tasks with respect to the interface (mockups) and action sequences (scenarios); they try to tell a credible story.
- What is the user trying to achieve at this point? (What’s their “goal”?) Why is it their goal?
- What actions are obviously available in the interface?
- Does the label for the correct action match the user’s goal?
- If the user performs the correct action, will they get good feedback and not try to undo or redo the action?