Having an app that rates these domestic workers only makes the problem worse, explained Noopur Raval, a PhD candidate in Informatics at the University of California, Irvine …. “People tend to rate and give feedback only in extreme experiences—bad or good. There is also a rating bias because users have previously trained on rating systems for Amazon. Yelp etc. So a 5-star or equivalent does not mean the same thing in each platform and this affects workers too.”
Read the full story at The Huffington Post.